Customer relations and B2B management
What do customers expect from me? – this is probably one of the most frequently asked questions, which often remains unanswered. It is easier to say what they do not expect – they certainly do not want a specific product from us, but rather look for a solution for their very individual problems. However, to know what these problems are, you need to get to know the customer’s environment, the characteristics of their industry and find a way to not only reach decision-makers, but also to keep them interested in us, our offer and company.