Employee portal: stay up to date

Every day we ask thousands of questions – how many days of holiday leave do we have left, was the leave approved, how many hours have we worked, what is the amount of our remuneration, how can we properly settle business trip expenses? Every day Human Resources Departments have to answer thousands of questions asked by different people, in different ways and at different times.

Challenge: thousands of questions, not enough time to answer

Every day, we all lose – employees, because they are impatient if they do not receive answers to questions immediately. The Human Resources Department, because it devotes too much time to administrative work, and thus leaves aside more important tasks. And finally, the company – because its employees are not as effective as they could be. And if we add difficulties to the communication between employees and the HR Department resulting from different working hours, the whole process becomes even more complicated. However, in this case we are able to make each party happy. How?

Solution: employee self-service

Improving internal communication, giving employees the opportunity to electronically submit holiday leave requests and track the process of their approval, the preview of current schedules, settlements of business trip expenses or checking the amount of remuneration. Thanks to the introduction of employee self-service, the HR department does not have to manually enter or update data, answer the basic questions from employees, and can use the time saved for the achievement of key goals (without unnecessarily stopping work).

We chose to work with eq system. Behind the company are specialists who know the particularities of our industry and are extremely professional and focused on achieving all of our objectives.

Working with eq system was one of the best implementations I have been involved in. The cooperation was structured, monitored and we could count on understanding from the partner - understanding the processes, but also understanding us as an organisation.

There were several factors behind the choice of eq system, first and foremost the experience and knowledge of the eq system experts and the fact that they did not impose ready-made solutions, but focused on adapting them to our organisation.

Why have we chosen eq system to implement IT solutions? First and foremost because of the proper pre-implementation analysis and the broad view of business processes presented by the eq system consultants.

When evaluating the cooperation with eq system, the aspect that deserves special mention is first of all the professionalism of the eq system team. From the very beginning of the project till its finishing, the experts' experience and commitment were evident at every stage.

Working with eq system has allowed us to take a holistic view of our processes, on the one hand increasing the efficiency of our resources and meeting the needs arising from orders, and on the other hand being flexible to the needs of the employees themselves.

What eventually convinced us to work with eq system was the competence of the company's specialists and their approach, which was based on a very careful conversation about our expectations from the project, the most important business goals and how we should prepare for the implementation itself.

Employee portal: stay up to date

Challenge: thousands of questions, not enough time to answer

Solution: employee self-service

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